Why am I seeing a blue screen instead of an ultrasound scan in the SonoSimulator?

If the ultrasound scan window in the SonoSimulator® shows a blue screen instead of an image, it usually means the ultrasound data didn’t download correctly.

You can usually fix this by removing and re-downloading the affected module.

Blue sonosimulator screen.png — SonoSimulator Blue Screen

How to Fix the Blue Screen Issue

1. Go Back to the Case List

Click the Case List button in the toolbar to return to the list of available modules.

2. Remove the Problematic Module

Find the module showing the blue screen and click the Remove icon beneath its name.

Case Deletion icon (1).png — Remove Content Icon

3. Re-Download the Module

After removing the module, click the Download icon to re-download fresh ultrasound data.

download icon for module.png — Download Content Icon

4. Open the Case Again

Once the module has been re-downloaded, reopen the case. The ultrasound scan should now appear correctly in the upper-right window.

5. Still Seeing a Blue Screen?

If the ultrasound scan window still shows a blue screen after removing and re-downloading the affected module, please contact SonoSim Support. Our team can help troubleshoot further and investigate the issue.

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Send us an email: support@sonosim.com
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