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I'm seeing a “Probe Not Connected” Error – But My Probe Is Plugged In. What Should I Do?

If you're seeing a “Probe Not Connected” message even though your probe is plugged into your computer, please follow the troubleshooting steps below.

Troubleshooting Steps

  1. Try a Different USB Port
    Unplug the probe and try connecting it to a different USB port on your computer.

  2. Restart Your Computer
    Sometimes a simple reboot can resolve detection issues.

  3. Verify System Compatibility
    Make sure your computer meets the minimum system requirements . Unsupported systems may prevent the probe from being recognized properly.

Additional Tip for Mac Users

If you're using a Mac that only has USB-C ports (no standard USB-A ports), please ensure you're using an Apple-branded, single-port USB-C adapter.

Using third-party adapters or hubs with multiple ports can interfere with probe detection and is not recommended.

apple adapter.jpg

Probe Still Not Detected?

Contact SonoSim Support . They can run a diagnostic on your probe to assess if it’s working correctly.

Still Have Questions?

Contact Support