I'm seeing a “Probe Not Connected” Error – But My Probe Is Plugged In. What Should I Do?
If you're seeing a “Probe Not Connected” message even though your probe is plugged into your computer, please follow the troubleshooting steps below.
Troubleshooting Steps
Try a Different USB Port
Unplug the probe and try connecting it to a different USB port on your computer.Restart Your Computer
Sometimes a simple reboot can resolve detection issues.Verify System Compatibility
Make sure your computer meets the minimum system requirements. Unsupported systems may prevent the probe from being recognized properly.
Additional Tip for Mac Users
If you're using a Mac that only has USB-C ports (no standard USB-A ports), please ensure you're using an Apple-branded, single-port USB-C adapter.
Using third-party adapters or hubs with multiple ports can interfere with probe detection and is not recommended.
Probe Still Not Detected?
Contact SonoSim Support. They can run a diagnostic on your probe to assess if it’s working correctly.
Still Have Questions?
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Contact Support
Send us an email: support@sonosim.com
Give us a call: 855-873-7666
Schedule a Support Session