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I'm seeing the error message “Data initialization could not be completed.” What should I do?

If you're seeing the error message “Data initialization could not be completed,” it's likely because you're trying to install the SonoSim software using a flash drive that contains an outdated version.

To resolve this, don’t use the flash drive to install the software. Even if your SonoSim system came with a flash drive, it’s no longer needed during installation. Instead, you should download the latest version of the software directly from My SonoSim Dashboard, under the Scan tab .

Follow the steps in this installation help article to get started.

Still seeing the error?

If you’re not using a flash drive—or you’ve followed the steps above and the error still appears—please reach out to our Support Team for further help.

Still Have Questions?

Contact Support