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I'm seeing the error message “Data initialization could not be completed.” What should I do?

If you're seeing the error message “Data initialization could not be completed,” it's likely because you're trying to install the SonoSim software using a flash drive that contains an outdated version.

To resolve this, don’t use the flash drive to install the software. Even if your SonoSim system came with a flash drive, it’s no longer needed during installation. Instead, you should download the latest version of the software directly from My SonoSim Dashboard, under the Scan tab.

Follow the steps in this installation help article to get started.

Still seeing the error?

If you’re not using a flash drive—or you’ve followed the steps above and the error still appears—please reach out to our Support Team for further help.

Still Have Questions?

Contact Support