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SonoSimulator | Scan & Practice

Getting Started & Software Installation

How do I access scanning cases in the SonoSimulator?
I'm having issues installing the SonoSim software.
What are the system requirements for installing the SonoSim software?
Can I install the SonoSim scanning software on a Chromebook?
Can I install the SonoSimulator scanning software on an iPad or tablet?
I successfully installed the SonoSim software, but I need more guidance on what to do in the SonoSimulator?
How do I update the SonoSim software?
I'm seeing the error message “Feature Temporarily Unavailable.” What should I do?
I'm seeing the error message “Data initialization could not be completed.” What should I do?
I tried to install the scanning software on my Mac, but I was stopped by a warning message. How should I proceed?
Where can I find my assigned modules?

SonoSimulator Scanning & Features

How do I calibrate my probe?
I'm seeing a “Probe Not Connected” Error – But My Probe Is Plugged In. What Should I Do?
Probe calibration isn't working. What should I do?
Where do I find the UPID number for my SonoSimulator® Probe?
How do I access the Case List in the SonoSimulator?
How do I remove downloaded modules from the Case List?
How do I turn on Test Mode?
How do I save an image while using compression?
How do I view my saved images?
How do I delete my saved images?
Can I edit my annotation on a saved ultrasound image?
Why am I seeing a blue screen instead of an ultrasound scan in the SonoSimulator?
Why don't all SonoSimulator cases have Doppler? How can I find cases with Doppler?
How do I access SonoSim Challenge Cases?

Ultrasound-Guided Procedures

What is the difference between 'beginner' and 'advanced' procedure modes?
Are procedure results saved or recorded?

SonoSim Courses | Learn

How do I access SonoSim Courses?
I finished a SonoSim course but it's still marked as 'In Progress.' Why isn't my course complete?
The "Start Knowledge Check" Button Isn’t Working — What Should I Do?
The "Start Mastery Test" Button Isn’t Working — What Should I Do?
When is a course considered 'completed?'
What is the passing score for the end-of-course Mastery Test?
How does 'Time in Course' work?
Two courses cover similar concepts. How do I know what each course covers?
I completed a course. What should I do next?
My courses are "expired." What should I do?
What should I do when my course says “Unable to Connect”?

Personal Progress Reports & Certificates | Track

How do I download my CME certificate?
How do I download my Certificate of Completion?
How do I download my saved ultrasound images?
Why can't I see all of my saved images in the My Image Portfolio Report?
How do I view my course progress and Mastery Test scores?
How do I see all of my SPI quiz scores?
Can I reset my course progress?

SPI Test Prep | Study

How do I access the SPI Test Prep Quizzes & Mock Exam?
Do the SPI Quizzes and Mock Exam cover the same questions?
Is the Mock Exam different every time?
How does the SPI Mock Exam work?
My SPI quizzes are "expired." What should I do?

Account Information | Manage

Login & Password Questions

How do I create a SonoSim account?
My SonoSim invite has expired. What should I do?
How do I unblock my account after too many failed login attempts?
My SonoSim account has been deactivated. How do I reactivate my account?
How do I change my email?
How do I reset my password?

Account Settings Questions

How do I change my language?

For Admins

User & Group Management | Manage

How do I add users to my group?
How do I deactivate users?
How do I reactivate users?
How do I add, edit, and remove subgroups?

Admin Reporting, Grading, & Feedback | Track

How do I view my learners' progress data?
Can I modify the minimum passing score for my learners?

Curriculum Integration Tools | Integrate

How do I assign SonoSim content to my users?
Where do I find a list of all SonoSimulator® case findings?

CaseBuilder | Apply

Why are some CaseBuilder cases missing within SonoSim LiveScan?
Can I edit another author's CaseBuilder case?
Can I share a CaseBuilder case with another institution or group that also uses SonoSim?
Is there a limit to the number of CaseBuilder cases you can save?
What is a 'Draft Case' in the CaseBuilder Case Library?
What's the difference between 'Save' and 'Save As' in CaseBuilder?
What ultrasound windows & body models are available in each CaseBuilder template?
Can I upload my own ultrasound data into CaseBuilder?

For Online Store Users

SonoSim Online Purchases & Membership FAQs
How do I know if I acquired a satisfactory image?

For Prospective Members

What is SonoSim Ultrasound Training?
Who is SonoSim designed to train?
How much does SonoSim cost?
Does SonoSim Offer Payment Plans?
Does SonoSim have in-person courses or lectures?
Is SonoSim an accredited diagnostic medical sonography (DMS) school? Can I become certified to perform ultrasounds online with SonoSim?
What topics does SonoSim teach?
Does SonoSim offer CME credits?
Which ultrasound devices does SonoSim train on?

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Login & Password Questions

Find answers to common FAQs about logins and passwords.

How do I create a SonoSim account?
My SonoSim invite has expired. What should I do?
How do I unblock my account after too many failed login attempts?
My SonoSim account has been deactivated. How do I reactivate my account?
How do I change my email?
How do I reset my password?

Still Have Questions?

Contact Support

Contact SonoSim Support
Give us a call: 855-873-7666
Schedule a Support Session

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