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I'm seeing the error message “Feature Temporarily Unavailable.” What should I do?

The “Feature Temporarily Unavailable” message means SonoSimulator was unable to load the feature you’re trying to access. This can happen for a few different reasons — some are quick to fix, while others may require help from our Support Team.

Try These Troubleshooting Steps First

1. Check Your Internet Connection

  • Make sure you’re on a stable, high-speed internet connection.

    • Recommended speed: 10 Mbps or higher

    • You can test your speed at fast.com

  • If the connection is slow, try:

    • Moving closer to your router

    • Using a wired (Ethernet) connection

    • Switching to a faster network

2. Confirm Your System Meets Requirements

3. Restart the SonoSimulator

  • Completely close the the the the SonoSimulator and reopen it.

  • If that doesn’t help, restart your computer and try again.

4. Check Your SonoSim Probe Connection

  • Make sure your SonoSim Probe is securely connected.

  • Try plugging it into a different USB port.

Still Seeing the Error?

If the issue continues after trying the steps above, please contact our Support Team. When reaching out, include:

  • A screenshot of the error message

  • Your operating system (Windows or Mac)

  • A short description of what you were doing when the error appeared

📌 Tip: If you’re on a hospital or institutional network, the issue may be caused by firewall or network restrictions. Share this article with your IT department so they can check for any blocks affecting the the the the SonoSimulator.

Still Have Questions?

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