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Where do I find the UPID number for my SonoSimulator® Probe?

Your probe’s UPID number can be found in two places: (1) printed on a tag attached to your probe and (2) in the SonoSimulator. This article covers both locations.

What is a UPID?

A UPID (Unique Probe Identification) is a 4 to 5-digit number used to identify your probe for troubleshooting with our Support Team.

UPID Locations

Probe Tag

All probes ship with a tag attached to the cord near the USB connector. The UPID number will be printed on this tag.

If your tag is missing, connect your probe to your computer to find the UPID in the SonoSimulator.

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SonoSimulator

  1. Launch the SonoSimulator application with your probe connected.

  2. Sign in.

  3. Click the menu icon in the top right corner of the page, then click ‘About’ in the dropdown menu.

  4. Find the UPID number listed on the next page.

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Having Issues with Finding the UPID?

If you still need assistance, contact SonoSim Support.

Still Have Questions?

Contact Support