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I'm seeing the error message “SonoSim Services Cannot be Reached.” What should I do?

If you see the message "SonoSim Services Cannot be Reached" while using the SonoSimulator, it typically indicates a communication issue between your SonoSimulator application and our cloud-based servers. This can happen for a few different reasons — some are quick to fix, while others may require help from our Support Team.

Try These Troubleshooting Steps First

1. Check Your Internet Connection

Ensure your computer is actively connected to the internet. Try opening a web browser and visiting sonosim.com to verify that you can load external webpages.

2. Restart the SonoSimulator Application

Sometimes a momentary network flicker can trigger this message.

  • Wait a few minutes: As the error message suggests, wait 2–3 minutes.

  • Restart the SonoSimulator: Close the SonoSimulator application entirely and relaunch it to force a new connection attempt.

3. Verify Firewall & Security Settings

  • If you are on a restricted network (such as a hospital, university, or corporate network), a firewall may be blocking SonoSim’s web services. You may need to contact your IT department.

    • Whitelisting: Ensure that *.sonosim.com is added to your network’s "allow" list.

    • VPNs: If you are using a VPN, try disconnecting it, as some VPN configurations can interfere with the specific ports used by SonoSim.

Still Seeing the Error?

If you have verified your internet connection and adjusted your firewall settings but still see this message, our technical team is here to help. We can work with you or provide specific technical documentation for your IT department to ensure that you can reach SonoSim’s web services. Reach out to our support team using the contact information below.

Still Have Questions?

Contact Support