A flashing screen on the login page likely means the SonoSimulator is running on an unsupported version of macOS. Along with a flashing screen, the username and password fields may be unresponsive. This can occur after installing or updating to the latest version of the SonoSimulator.
Try These Troubleshooting Steps First
1. Check macOS Version
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Refer to Apple’s instructions to check your macOS version: Find out which macOS your Mac is using.
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If your computer’s macOS version is older than the minimum version listed on SonoSim’s System Requirements page, proceed to step 2.
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If your computer is on a supported macOS version, please contact SonoSim Support for further troubleshooting help.
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2. Update macOS
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Refer to Apple’s instructions to update your macOS: Update macOS on Mac.
Important: SonoSim is not responsible for any instances of data loss during a macOS update. We recommend you copy or backup your data prior to updating.
3. Restart your Mac and launch the SonoSimulator
Still having issues?
If the issue continues after trying the steps above, please contact SonoSim Support by referring to the contact information below.
Still Have Questions?
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Contact Support
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Give us a call: 855-873-7666
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Schedule a virtual Support Session