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      For Everyone
        SonoSimulator | Scan & Practice
          Getting Started & Software Installation
          • How do I access scanning cases in the SonoSimulator?
          • I'm having issues installing the SonoSim software.
          • What are the system requirements for installing the SonoSim software?
          • Can I install the SonoSim scanning software on a Chromebook?
          • Can I install the SonoSim scanning software on an iPad or tablet?
          • I successfully installed the SonoSim software, but I need more guidance on what to do in the SonoSimulator?
          • How do I update the SonoSim software?
          • I'm seeing the error message “Feature Temporarily Unavailable.” What should I do?
          • I'm seeing the error message “Data initialization could not be completed.” What should I do?
          • I tried to install the scanning software on my Mac, but I was stopped by a warning message. How should I proceed?
          SonoSimulator Scanning & Features
          • How do I calibrate my probe?
          • Probe calibration isn't working. What should I do?
          • I'm seeing a “Probe Not Connected” Error – But My Probe Is Plugged In. What Should I Do?
          • How do I access the Case List in the SonoSimulator?
          • How do I remove downloaded modules from the Case List?
          • How do I turn on Test Mode?
          • How do I save an image while using compression?
          • How do I view my saved images?
          • How do I delete my saved images?
          • Can I edit my annotation on a saved ultrasound image?
          • Why am I seeing a blue screen instead of an ultrasound scan in the SonoSimulator?
          • Why don't all SonoSimulator cases have Doppler? How can I find cases with Doppler?
          • How do I access SonoSim Challenge Cases?
          Ultrasound-Guided Procedures
          • What is the difference between 'beginner' and 'advanced' procedure modes?
          • Are procedure results saved or recorded?
        SonoSim Courses | Learn
        • How do I access SonoSim Courses?
        • I finished a SonoSim course but it's still marked as 'In Progress.' Why isn't my course complete?
        • The "Start Knowledge Check" Button Isn’t Working — What Should I Do?
        • The "Start Mastery Test" Button Isn’t Working — What Should I Do?
        • When is a course considered 'completed?'
        • What is the passing score for the end-of-course Mastery Test?
        • How does 'Time in Course' work?
        • Two courses cover similar concepts. How do I know what each course covers?
        • I completed a course. What should I do next?
        • My courses are "expired." What should I do?
        • What should I do when my course says “Unable to Connect”?
        Personal Progress Reports & Certificates | Track
        • How do I download my CME certificate?
        • How do I download my Certificate of Completion?
        • How do I download my saved ultrasound images?
        • Why can't I see all of my saved images in the My Image Portfolio Report?
        • How do I view my course progress and Mastery Test scores?
        • How do I see all of my SPI quiz scores?
        SPI Test Prep | Study
        • How do I access the SPI Test Prep Quizzes & Mock Exam?
        • Do the SPI Quizzes and Mock Exam cover the same questions?
        • Is the Mock Exam different every time?
        • How does the SPI Mock Exam work?
        • My SPI quizzes are "expired." What should I do?
        Account Information | Manage
          Login & Password Questions
          • How do I create a SonoSim account?
          • My SonoSim invite has expired. What should I do?
          • How do I unblock my account after too many failed login attempts?
          • My SonoSim account has been deactivated. How do I reactivate my account?
          • How do I change my email?
          • How do I reset my password?
          Account Settings Questions
          • How do I change my language?
      For Admins
        User & Group Management | Manage
        • How do I add users to my group?
        • How do I deactivate users?
        • How do I reactivate users?
        • How do I add, edit, and remove subgroups?
        Admin Reporting, Grading, & Feedback | Track
        • How do I view my learners' progress data?
        • Can I modify the minimum passing score for my learners?
        Curriculum Integration Tools | Integrate
        • How do I assign SonoSim content to my users?
        CaseBuilder | Apply
        • Why are some CaseBuilder cases missing within SonoSim LiveScan?
        • Can I edit another author's CaseBuilder case?
        • Can I share a CaseBuilder case with another institution or group that also uses SonoSim?
        • Is there a limit to the number of CaseBuilder cases you can save?
        • What is a 'Draft Case' in the CaseBuilder Case Library?
        • What's the difference between 'Save' and 'Save As' in CaseBuilder?
        • What ultrasound windows & body models are available in each CaseBuilder template?
        • Can I upload my own ultrasound data into CaseBuilder?
      For Online Store Users
      • SonoSim Online Purchases & Membership FAQs
      For Prospective Members
      • What is SonoSim Ultrasound Training?
      • Who is SonoSim designed to train?
      • How much does SonoSim cost?
      • Does SonoSim Offer Payment Plans?
      • Does SonoSim have in-person courses or lectures?
      • Is SonoSim an accredited diagnostic medical sonography (DMS) school? Can I become certified to perform ultrasounds online with SonoSim?
      • What topics does SonoSim teach?
      • Does SonoSim offer CME credits?
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